Dear cms,
I would like to remind u that the outages happened before. So ur
explanation seems to me dubious. I am probably ur smallest and busiest
customer having logged over 3,400 transactions in the last 2 months.
Ur outage hurt me a lot. How many times I tried to logon.
Suggestion one
1. Have another site which shows the status. Your regular cms web site
was down also.
And when u r up state that so I don't spend hours trying to logon.
Or even better email me when u come up.
2. Obviously have a backup plan.(But have this plan evaluated by a
third party like me)
3. I am in the bonus plan but have no way of knowing when my bonuses
should arrive so I have a separate xcel spread sheet to keep track of
things
4. Give everyone a small bonus. And forget trying to sort out all of
the if and whys. Then everyone is happy.
With the bonus sign a waiver of future claims .
I would like to come there and straiten u out but I am busy being an
old man with 46 years of computer experience.
The good side of this is to be disciplined and never ever assume ur
provider will be there.
In my heart I sympathies with you having been on the front lines with
screaming executives and heads rolling down the aisles. The good old
days. Try running a business in a third world country where
electricity is like a yoyo. I had an internet cafe in Kisumu Kenya.
Can I help u? The answer is yes but I am not mainstream and I am
always thinking outside the box and my history of saving companies
monies is legendary also my attitude is crusty and stupid people
really get on my nerves.
There are a lot of good people out there who can help you but in this
case you need perspective. Which I can give you. I have worked for the
worlds largest companies and the government. I am apolitical I don't
want ur job all I want is my account to work day in and day out so I
can lose my money in peace and every night cry myself to sleep.
An interesting question occurs to me.
Could I help you. Obviously I think so. Would i bet my life on it. The
answer is yes.
Sorry to be so verbose but this gives me one small chance to talk to someone.
In 1976 I was a consultant to NCR corp. I was software support for a
new terminal(predecessor to the modern pc) and I got the news my boss
had been killed in an auto accident. My new boss comes to me and says.
What do u want? If u want me to move the building I will move it. Well
when the project ended I saved NCR over $250,000 in equipment on 50
machines and was called the best engineer they ever had. I am not an
engineer but was trained as a mathematician. They allowed me to do as
I wished for one year afterward and in that time I developed a
standalone assembler for the 8080. Which changed the course of NCR.
And if I was an avarice person I would be siting in Bill Gates chair.
But I love challenges, doing what others can not do. In a month or so
I will be returning to Kenya to change that country. So give me a
plane ticket to NYC and expenses and I'll give u a report.
But if I am right u are tied up by corporate politics and this
disaster will kill ur company. And I will have to find a new company
to loose my money too.
The bonus program has been great and I hope to finish my 5000 trades.
But I may run out of money but the thrill of playing the game far
exceeds the loss of money.
I hope you don't mind I am going to put this letter on my blog.
I have worked at over 50 different companies from IBM to a small shop
where they kept beer in the fridge.
So anyway please fix things so I can be happy.
Here is my hand to you.
I wish only the best for you and quickly get an eraser as the
handwriting on the wall is upsetting.
--
Jambo Sana
Dana Lee Kimball Barnes
1-803-627-3138
1-704-249-3146
http://danaquijote.blogspot.com/
www.mrdana.com
hi@mrdana.com
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